How ServiceNow built a zero-touch IT service desk at scale

Managing enterprise-scale endpoints challenges IT teams with limited visibility, manual operations, and rising security risks. For large organizations, these issues can lead to service disruptions, unresolved incidents, and increased exposure to threats.

This case study explores how a major enterprise software company tackled these challenges by adopting an autonomous IT platform to enable a zero-touch service desk. Key outcomes include:

• Deployment across 30,000+ endpoints in under two weeks
• Projected 60% reduction in mean time to resolution
• Projected 22% efficiency gain via autonomous patch management

Discover how real-time intelligence and AI-driven automation can transform IT operations.